Refund & cancellation policy

AirTikal is a prepaid digital service. You top up a prepaid wallet and pay from it for monthly news packages, magazine issues (charged per issue), extra-news packs of 100 articles, translation and a yearly white-label website. Every purchase gets an invoice and every top-up a receipt. No GST is charged. This policy explains when money can be refunded and how to cancel.

1. Cancelling

• You can cancel at any time by switching off auto-renew in your console or by emailing info@theimaginations.com. Cancellation stops the next renewal.
• The current paid period continues until its end date, and you keep receiving articles within your package and caps until then.

2. Monthly news packages

• Packages are paid in advance. Once a period has started, the package fee is not refundable, and unused articles lapse at the end of the period.
• Exception — our failure: if we are unable to deliver the Services for more than 3 consecutive days in a period for reasons within our control, we will refund or credit to your wallet a pro-rata share of that period’s package fee.
• If you cancel within 48 hours of your very first payment and no article has yet been delivered, we refund the package fee in full.

3. Magazine issues, extra-news packs and websites

• Magazine issues are charged per issue. Once an issue has been produced and delivered, its charge is not refundable.
• Extra-news packs (100 articles per pack) are bought from the wallet once your monthly package is used up. A pack is not refundable once bought.
• Translation is charged per article, per block of words, only when the translated article is delivered.
• The white-label website is paid yearly in advance and is not refundable once the year has started, except as set out under “our failure” in section 2.

4. Wallet balance

• Wallet charges are made only for purchases you make (packages, issues, packs, the website) and translations delivered, and are not refundable once made except as stated in this policy.
• An unused wallet balance can be refunded when you close your account. Send a request by email from your registered address; the refund is the remaining balance less any amounts you owe and any non-recoverable payment-gateway charges.
• Promotional or free credits added by us are not refundable.

5. Duplicate or failed payments

If you are charged twice for the same payment, or charged for a payment that did not reach your account, we refund the extra amount in full once it is confirmed.

6. How refunds are paid

Approved refunds are made to the original payment method (or by bank transfer for bank/UPI payments) within 7–10 working days of approval. Banks and gateways may take a few more days to show the credit.

7. Delivery of the Services

AirTikal is delivered online only — there is no physical shipping. A package is active from the date payment is received (or the date you choose when renewing); articles and magazine issues are delivered to your white-label website, your CMS or our API according to your categories, caps and schedule. Access details are sent to your registered email.

8. Disputes

If you believe a charge is wrong, email us within 30 days with the details. Every delivery is logged, so we can check exactly what was delivered, when and at what charge, and correct any error.